penelope coat

• All LUNAR products purchased from www.lunarlife.com will be delivered within 3-5 working days of purchase.
• We offer free delivery and returns for all orders over R1000 within South Africa.
• Please note that we will only deliver to a physical and not a postal address.

International Delivery

All international deliveries are charged at a standard fee of R600. Custom charges are imposed by your country's local authorities and LUNAR has no control over these charges. Please check your country's local customs authority website for information on customs, import duties and any other fees that may apply as these vary widely from country to country. These fees are imposed by your country's authorities and are the buyer's responsibility. Please contact info@lunarlife.co.za or WhatsApp 0027 64 002 1449 for all international orders or any other queries.

We want you to love your LUNAR purchases, so if you’re not completely happy and would like to return a product we will gladly exchange, credit or refund your purchase subject to our Terms and Conditions. We will even send a friendly courier right to your door to collect at no charge! Just send an email to info@lunarlife.co.za or WhatsApp 064 002 1449 and we will arrange everything!

RETURNS PROCEDURE

1. All returns must be received in the condition in which they were sent. They must not have been worn, altered or washed. All original tags must be attached and items must be returned in the original packaging.
2. For all exchanges and returns please contact us at info@lunarlife.co.za or WhatsApp 064 002 1449 within 3 days of receiving your delivery. In the email, include the details of your purchase, order number, reason for return and whether you would like a credit/exchange/refund.
3. Please include the physical address you would like the return to be collected from and we will arrange a courier free of charge.
4. Once we have received and inspected the return, we will acknowledge receipt of the return and send you an email notifying you of the approval or rejection of your credit/refund/exchange request.

• In the case of a store credit, a voucher code will be emailed to you within 2 days. This voucher code can be used for any other future purchases and is valid for 6 months.
• Refunds have a processing time of 10 working days and may take an additional 1-4 days to reflect in your bank account.
• Exchanges are subject to availability and will be sent after receiving your returned item in accordance with our Terms & Conditions.